Shipping Policy

Welcome to Arinna Gifts! We're committed to providing you with a seamless shopping experience, including reliable and transparent shipping services. Please take a moment to familiarize yourself with our shipping policy:

Order Processing:

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. A notification will be sent to you once your order has been shipped.

Domestic Shipping Rates:

  • Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

How to Check Your Order Status:

  • When your order has been shipped, you will receive an email notification from us, which will include a tracking number. Please allow up to 48 hours for the tracking information to become available.
  • If you haven't received your order within 14 days of receiving your shipping confirmation email, please reach out to us at info@arinnagifts.com. Provide your name and order number, and we will investigate the matter for you.

Refunds, Returns, and Exchanges:

  • We want you to be delighted with your purchase. If, for any reason, you need to return an item, we accept returns up to 14 days after delivery. To be eligible for a refund, the item must be unused and in its original condition. We will refund the full order amount, minus the shipping costs for the return.

  • In the unlikely event that your order arrives damaged, please contact us as soon as possible at info@arinnagifts.com. Include your order number and a photo of the item's condition. We handle these situations on a case-by-case basis, but we are committed to working towards a satisfactory solution.

Shipping Address Responsibility:

  • Please ensure that your shipping address is accurate and up to date. We cannot be held responsible for items shipped to incorrect addresses. In the event that a package is returned to us due to an incorrect address, we will notify you. You will be responsible for the postage to reship the returned package or, alternatively, you can accept a refund, minus the shipping cost originally paid.

If you have any questions or require further assistance, please don't hesitate to reach out to us at info@arinnagifts.com. We're here to ensure your shopping experience is a delightful one.

Thank you for choosing ARINNA GIFTS for your shopping needs!